Shipping Policy & Ordering
Processing times and shipping
Please allow 3-4 days for processing your order.
Shipping cost is a flat rate of $10.00 per order to Australian locations. If you wish to have EXPRESS POSTAGE please note it in the comments box and we will invoice you via PayPal
However if your item fits into a normal A4 or A5 envelope and falls with in the Australia Post guidelines, we will send you a refund for excessive charges. Minimum charge $5.00
Some items in our catalogue are bulky and excess charges will be sent to you prior to posting.
These items are noted in our catalogue such as chairs, Tutto sewing machine trolley bags
Overseas orders. We will post at the lowest rate to your country. Minimum Charge $15.00
We want you to be happy with your goods but we don’t refund for change of mind.
We endeavour to send your goods in a manner which will prevent damage during postage. If your item is damaged because of postage mishandling. you will need to contact the postal service for compensation. It may be advisable for high value items to be insured
If your item is not working or faulty on receipt then please contact us within 14 days of receiving your order. We do not refund shipping and handling costs.
Books and patterns are non refundable due to copyright laws
We require that all returns must be in original condition and packaging.
We reserve the right to refuse any returns due to returns received outside of our 14-day return policy, damage, smoke or animal odour.